Question 1

How do I place an order?

Accepted Answer

Browse the catalog, add products to your cart and proceed to checkout. You can purchase as a guest or create an account to track your orders and save your details for future purchases.

Question 2

Can I change or cancel an order?

Accepted Answer

If your order has not yet been prepared for shipping, you can contact us by email or phone to request a change or cancellation. Once shipped, the order can no longer be modified.

Question 3

How can I check my order status?

Accepted Answer

After shipping you will receive an email with the tracking number. You can also check the order status in the "My Orders" section of your account.

Question 4

Can I order by phone?

Accepted Answer

Certainly! You can call us during opening hours and one of our operators will guide you through the purchase. This service is particularly useful for complex orders or to receive technical advice.

Question 5

What are the delivery times?

Accepted Answer

Orders are shipped within 24 business hours. Delivery takes 24/48h for major Italian cities and 48/72h for islands and less-served areas.

Question 6

How much does shipping cost?

Accepted Answer

Shipping cost is calculated from the parcel weight and the destination country (Italy or Europe). The exact cost is shown in the order summary before payment.

Question 7

Do you ship to the islands?

Accepted Answer

Yes, we ship throughout Italy, including islands. Delivery times for Sardinia, Sicily and smaller islands may be slightly longer (48-72h).

Question 8

Which courier do you use?

Accepted Answer

We rely on the best national couriers to ensure fast and secure deliveries. Every shipment is tracked and insured.

Question 9

What payment methods do you accept?

Accepted Answer

We accept bank transfer (advance payment) and PayPal. For bank transfers, the order is shipped after receiving payment. With PayPal you can also pay securely with a credit or debit card through the PayPal network.

Question 10

Is payment secure?

Accepted Answer

Absolutely. Bank transfer details are provided at order confirmation. We never store credit card data on our servers.

Question 11

Can I request an invoice?

Accepted Answer

Yes. Enter your VAT number and billing details during checkout or contact us after placing the order. The electronic invoice will be available in the "Invoices" section of your account.

Question 12

Can I return a product?

Accepted Answer

Yes: you have 14 days from delivery to withdraw without giving any reason. Use the «Withdraw from contract» button at the bottom of every page (or on your order page): you immediately receive an acknowledgement by email. The product must be returned intact, with packaging and accessories; return shipping costs are borne by you. Some items (for example cut to measure or opened hygiene items) are excluded: see the Terms of sale.

Question 13

How does the refund work?

Accepted Answer

We refund everything you paid, including the original shipping costs, within 14 days of your withdrawal request (usually as soon as we receive the return), using the same payment method used for the purchase: PayPal, card or bank transfer.

Question 14

What should I do if I receive a defective product?

Accepted Answer

Contact us immediately with photos of the defective product. We will arrange a replacement or full refund at no extra cost, including return shipping.

Question 15

Are the products original?

Accepted Answer

All products sold on Style Sport are 100% original and come from official distribution channels. We guarantee the authenticity of every item.

Question 16

How do I know if a product is available?

Accepted Answer

Availability is shown in real time on the product page, directly linked to our warehouse. If a product is out of stock, contact us for restocking times.

Question 17

Can I get advice on product selection?

Accepted Answer

Certainly! Our team consists of nautical and sport fishing experts. Contact us by phone, email or via the contact form and we'll help you choose the most suitable product for your needs.

Question 18

Are prices inclusive of VAT?

Accepted Answer

Yes, all prices shown on the site include VAT at 22%.

Frequently Asked Questions

Orders & Purchases

Shipping

Payments

Returns & Refunds

Products & Catalog

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